Path: cdrom.com!barrnet.net!sgiblab!news.cs.indiana.edu!news.Arizona.EDU!skyblu.ccit.arizona.edu!refields
From: refields@skyblu.ccit.arizona.edu
Newsgroups: alt.cd-rom.reviews
Subject: Quanta press Kudos!
Date: 13 May 94 15:06:33 MST
Organization: University of Arizona, CCIT
Lines: 23
Message-ID: <1994May13.150633.1@skyblu.ccit.arizona.edu>
NNTP-Posting-Host: skyblu.ccit.arizona.edu

Last week I received a call from Quanta Press concerning the
"Programmer's ROM" that I had bought and returned to them under their
"Commitment to Excellence" guarantee.

The person I spoke with was Dennis Burke and he apologized for things taking so
long, but apparently they have had some employee turnover in their returns
department.

Anyway, he cheerfully credited my credit card for the amount of the purchase
(even though I had bought it locally at a store called SofTec Plus).

These days, when you find a company that will stand behind their product, they
deserve the benefit of letting others know about that kind of service.

Even though I did not really like the "Programmer's ROM", Quanta has a number
of other titles that might be of interest and I won't hesitate in the future to
buy one if I am genuinely interested.

I am 100% satisfied with the way Quanta handles their product. It is an unusual
stance, I think, to guarantee their CDs unconditionally.

-RF